Returns & Exchanges

At BigHatStore, we want to ensure your headwear fits perfectly; that is why we offer a 30-day window for hassle-free returns or exchanges on all unworn items. Simply ensure all original tags are attached and the hat is in its original packaging to qualify for a full refund.

Return Process

• 1.
  Initiate Your Request

  Visit our online returns portal and enter your order number and email address to select the items you wish to send back.

• 2.
  Print Your Label

  Once approved, download and print the pre-paid shipping label provided via email and securely pack your hat in its original shipping box.

• 3.
  Ship the Package

  Drop off your package at any authorized carrier location or schedule a pickup to begin the transit process back to our warehouse.

• 4.
  Receive Your Refund

  After our team inspects the returned items for quality assurance, your refund or exchange will be processed within 5 to 7 business days.